Negative feedback received . It's Content was against eBay feedback policy .

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We responded to the negative in a professional manner and then requested a removal or revision.

We received from eBay a form response stating that it would be the Buyers option to reply, or revise and if we don't receive either to respect their privacy.

The content of the negative feedback was an accusation of thievery and warning to not purchase from our store.

We were under the assumption that eBay would review requests? We provided back up responses to review the messages through eBay that had transpired between Us and the Buyer which included how to start a return. Then we get this negative feedback posted 30days to the day or purchase.

So how can we get some action from eBay ? We have tried to email customer service through their email us link but received unable to process please contact customer service????

Thank you for your consideration and advise in advance

classiccargoodies

16505 View listings

Posted 1 year ago·Last reply 10 months ago

5 comments

lady_madonna

Mentor1 year ago

*Volunteer Ebay Mentor*1039 View listings

@classiccargoodies

It would be up to the buyer to revise their feedback if you sent them a Feedback Revision Request.

If they choose to not revise the feedback, Ebay cannot change it since it does not violate Ebay feedback policy.

classiccargoodies

OP1 year ago

16505 View listings

What does not violate Feedback policy the calling us thieves or the advise not to buy from us?

lady_madonna

Mentor1 year ago

*Volunteer Ebay Mentor*1039 View listings

@classiccargoodies

I can understand your displeasure with the buyer's feedback.

According to Ebay:

We remove all feedback that contains any:

Content promoting hatred, violence or discrimination
Profane, obscene, adult, illegal, or explicit content
Opinions on any political, religious, or social issues
Any implied or explicit threats or intimidation
Personally identifiable information
Links, URLs, or other content encouraging sales outside of eBay
Infringement of third-party rights
Meaningless content or images that arenâ€™t of the item purchased
Comments intended for a different item or seller
Negative comments with positive ratings, or positive comments with negative ratings
Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism

classiccargoodies

OP10 months ago

16505 View listings

There are 2 categories we feel apply Personal attacks and Implied threats

The customer in the end replaced with a neutral and "no comment " which is acceptable we did report and block them.

classiccargoodies

OP10 months ago

16505 View listings

Thank you, they did with a neutral no comment . Which is acceptable