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Negative Feedback on eBay Resolved Issue
Hi-
I received a return request for one of the items I sold.
eBay said I didn't need to respond as they were handling the issue.
Buyer left negative feedback.
If eBay handled the issue why is the negative feedback still on my profile? How do I get it removed?
Thank you
2 comments
fashionsandbeauty4u
Mentor9 months ago@best_coast_memorabilia
When a Buyer opens a return request, the Seller always needs to respond. The Seller has three business days to respond with either a prepaid return label or a refund. If the Seller doesn't respond on time, eBay will step in and force the refund.
It's unfortunate that you were given the incorrect information. In the meantime, because the negative is more than 60 days old, it's no longer eligible to be considered for removal.
best_coast_memorabilia
OP9 months agoThank you for your reply.
That is weird as the purchase wasn't refunded.