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Negative feedback not justified, I (the seller) cannot leave feedback?
I am frustrated. I have worked hard to maintain good standing with eBay.
I sold a brand-new purse (NWOT) to a buyer. The buyer pointed out to me a slight imperfection along the top seam of the purse. She returned it to me claiming it was "used". It was not used. There was an imperfection I had not noticed.
Regardless, of course, I initiated a return, and once the purse was back in my hands, I issued a full refund. The process was very fast and smooth.
Yet, I got a somewhat nasty response and a negative review. And, the Ebay process does not allow for a seller response, only a comment in the notes section.
I have had this ONE blemish on my account for a while now, as I have to wait a year for it to fall off.
This all just doesn't seem right to me. EBay automatically sides with the seller. But there was no fraud or misrepresentation on my end at all.
Anyways, thank you for any input/comments. Just hope many others don't share this experience.
