Negative feedback left for seller

Question

I'm a top rated plus seller a buyer requested return item I received the item back and issue full refund and still received negative feedback from this buyer. eBay should remove this negative feedback automatically or I have to contact ebay support team?

Tks

mr_lincoln · Answer

Hi @strongwill-2004

-First you need to try and work the customer to see if they are willing to complete a Feedback revision form. You are allowed to send 5 per year BUT only ONE per transaction. If they agree to do that since you refunded them in full (and made them whole again) you can use the link on their Feedback to send the form. They would have 10 days to complete it.

-Their FB refers to a delay in refunding them, you had 2 days, did you wait until the end of the 2nd day to refund them once you had the item back or do it immediately? If the latter then it might just take some time for the money to be credited back to their funding source, that is out your control.

-Use the Report Buyer link on the sold item if you feel they were not honest about the return.

-If the above does not work for the Buyer to complete a FB Revision form then try the Feedback removal tool: Request to remove feedback

-eBay has turned a lot of this stuff over to their AI systems so trying to talk to them and have them remove a Feedback that does not violate policy is just something that isn't done like it used to be done. However, you can always try reaching out to them via Social Media:

Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

6 AM to 6 PM PST

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/