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Negative feedback left after money was refunded
Buyer purchased item, paid with wrong payment method and disputed payment with their bank. I refunded the buyer and case was closed. Buyer left negative feedback for not receiving item. This was absolutely unnecessary negative feedback.
1 comment
inceptions
Mentor4 months agoHi @bobica1
The buyer states in his feedback comments that he is very confused. Have you reached out to him to help him understand what happened? If you do that, he may be willing to change the feedback to a positive, but don't ask until you help him through this and he's satisfied.