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Negative feedback for a canceled order
As I was gathering all my items to ship out that day, I dropped a crystal studded watch on the tile floor. Several of the stones fell out. Rather than try to repair it, I canceled the order since it was listed as new with no defects. I immediately refunded their money. No harm no foul. It was an accident. Then the buyer leaves me with negative feedback. I asked them to revise it, they won't. Is it really warranted. What can I do? Do I deserve it?
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