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Negative feedback does not show on sellers account, not can I see it
Summary: boricuadesterrao expressed frustration over a watch wristband that was too short, which they documented with photos and negative feedback on eBay. They noticed that their feedback was not visible on the seller’s page. fashionsandbeauty4u explained that feedback might be removed based on the content and offered guidance on how to view feedback left for sellers. arraus clarified eBay's return policies, mentioning that even if a seller states 'NO RETURNS ACCEPTED', buyers are protected if items aren't as described. They advised checking with sellers for specific details in future transactions.
I purchased a watch wristband and when I received it, it was comically short. No other watch I own or have purchased thru Ebay has been so bad.
I added pictures to the negative feedback of both the wristband I received and another watch's band to document how bad the fit was.
The feedback was negative and I submitted it 2 days ago. When I check in the sellers feedback page my feedback does not show up and it seems that I cannot find an optio in my menu to see the feedback I provide to other sellers.
boricuadesterrao
OP1 week agoThanks all for the feedback. Based on the feedback I got here, checked the advert again and in fact, the seller had stated the measurements in one of the ad pictures. Nevertheless, it was still short and I tried to return it, but based on the fact that the lenght was indeed disclosed, I asumed my part on the bad deal.
arraus
Mentor2 weeks agoHi @boricuadesterrao
If the seller accepted your return request and provided a refund, eBay now considers them as fulfilling their obligations and will usually remove the negative feedback.
Did the listing state the length of the band? If so, that would be another reason for a negative feedback to be removed (described accurately but buyer didn't read it and was surprised, that's not the seller's fault).
Do either of those explain it?
I'm making it sound easier than it really is for a seller to get negative feedback removed, but those are two reasons that can get them pulled.
boricuadesterrao
OP2 weeks agoI made no request refund since the seller had stated "NO RETURNS ACCEPTED" so I saw no point in asking for a refund. This situation was not it.
The length of the band was not specified, but neither it was specified in any of the other bands I have purchased for other watches I own, and those were of normal length. I don't think that lengths are noted for wristbands.
Thanks for the feedback anyways.
arraus
Mentor1 week ago · Edited@boricuadesterrao
Even if a Seller says "NO RETURNS ACCEPTED", buyers are always coved by eBay's 30-Day Money Back Guarantee if an item is not as described.
eBay forces sellers to accept returns and provide full refunds, including shipping, if an item isn't as described.
Return an item for a refund
eBay Money Back Guarantee policy
In this case, they didn't specify the length so the buyer can't say it wasn't as described. That stinks. Next time, I encourage you to reach out to the seller for information if it's not specified. If they say it in a private eBay message, that is part of the contract. eBay CS can refer to the messages.
fashionsandbeauty4u
Mentor2 weeks ago@boricuadesterrao
With the latest feedback policy update, it really depends on exactly what you said in your negative as to whether the Seller can request that it be removed. If you can recall exactly what you said, we might be able to get an idea. Usually, any mention of shipping is removed.
As for viewing the feedback you leave for Sellers, when you are logged into your Account, there should be a link under your user name. If you click on that, you should see all the feedback you have received as a Buyer and the feedback you have left. I will mention that all the positive feedbacks you have left for Sellers are beautifully written.
boricuadesterrao
OP2 weeks agoNo shipping was mentioned only factual statements of how short the band was and backed up with pictures of the purchased band in my wrist compared to a normal wrist length with another watch of the same size.
I'll try your suggestion for finding the feedback left information.
Thanks