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Negative feedback
I had a buyer leave negative feedback without returning item. I ask him to send me a photo and he does not have a phone so I told him to send the item back or take a file a. Liam through post office since they broke it and to take all original packing and box to usps. He was very nice. Then left me a neg. Trying to talk to the agent and AI only let me send a email. Don't the buyer have any responsibility in a case? Just refund without proof
1 comment
disneyshopper
Mentor1 year agoIf the buyer wants a refund, he needs to file a returns request for Item Not as Described. You accept the return and he will be sent a link to print out a return shipping label. If you do not want the item back, you can send a full refund instead.