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Negative feedback
I’m a new seller and have had all positive feedback and I checked today and now I’m at 60%. I sold 2 camera lens caps to a customer. They bought one one day and then purchased a different a couple days later. I had so many pictures and videos and even had the measurements with a tape measure in 2 different pictures for both times. I packed them securely, sent them out immediately and even sent pics of them all packed up. Sent a thank you note. I’ve gone above and beyond. So I message the customer why they left “negative feedback†but there were no remarks nothing so I have no idea what the problem was. They message me back that one of the lens caps didn’t fit. One did , one didn’t. Which that sucks.. but I had the measurements in the pictures! So how is that justified negative feedback. Then they say they were just going to take it as a loss . I said I absolutely will refund it and just send it back. No problem but remove the negative feedback.. again they didn’t write anything so how would anyone know it was actually their fault for not looking at the measurements. So then they said they want refunded for both lens caps even though one fit so whatever I just refunded them. I would never except someone to keep something they didn’t fit even though it wasn’t my fault but why do I have to take theâ€negotiate feedback†when now I’ve refunded them both things who knows if I’ll even get them back which they are not cheap camera lens caps and it was their fault to begin with because they didn’t pay attention to the measurements I posted with the tape measure?! You can’t talk to anyone at eBay so I tried requesting it to be removed from them and they wouldn’t even remove it. Can someone make it make sense. This makes me not want to sell on here at all. I’ve worked so hard to make sure everything is perfect for all the buyers who have purchased from me only to be at 60% now from 1 person who didn’t look at the pictures for the measurements?
glorybells
·1 year agoUnfortunately, the feedback doesn’t violate policy, so it doesn’t qualify for removal.
Also, since you already refunded the buyer, they are not required to return the items. Never refund before an item is returned if you want it back.