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Negative Feedback
I have a buyer that has requested a refund 2 days after I shipped an item to her. I shipped it the next day and mentioned to her that I couldn’t be responsible for USPS. It took 9 days to get to her and everyday there was movement of the package. She left me negative feedback and I couldn’t do anything about it. It was delivered to her today and I have requested her to change her feedback or I would return the funds and would resell the item. What should I do to remove feedback that I had NO control of…
2 comments
woodland_gnome
·2 years agoIs there a case open for item not received? If so, after making sure the tracking number is referenced there, "Ask eBay to step in" on the case and after it rules in your favor contact Customer Service to have the feedback removed because you won the case.
mo_outdoorsman
OP2 years agoThank You I appreciate the feedback