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Negative feedback
The buyer gave me an incorrect address. Usps returned the package. Ups couldn't find it. The buyer then left a negative review saying I tampered with the package. I asked to have the feedback removed. As I sent a picture of the package with the address provided to the buyer. Ebay refuses to remove the feedback. How do I escalate this to someone over the phone? I shouldn't be penalized becuase USPS and UPS refused to ship.
1 comment
disneyshopper
Mentor2 years agoThe ebay Money Back Guarantee should cover you since you shipped to the address provided by the buyer.
To contact Ebay Customer Service, use this link and click on "Have us call you":
https://www.ebay.com/help/contact_us?id=4002&st=10
Customer Service is open 5:00am to 9:30pm Pacific time.