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Negative feedback
Hey yall. I received a negative feedback that I want to disputé… as it is not accurate, nor fair. When I go to dispute, it says the item is invalid. The buyer just left the feedback this past week. Can someone help? There seems to be no possible way to speak with a representative. Thank you, any help is greatly appreciated.
1 comment
wooden_flower
Mentor2 years agoCustomer service will tell you that they can not remove the feedback - it is the buyer’s opinion and does not violate any policies. Buyers do not have to contact you to try to resolve a problem.
Instead, why not reach out to the buyer? Tell her how sorry you are that she is not happy with her purchase and ask if she would like to return it for a refund at your expense. If she does, ask her to open a return request as not as described. Refund when returned, then ask if she might consider changing her feedback.
Remember every monitor is a bit different, so it is possible that the item really is not what she was expecting. We all get returns and issues like that - it is just part of selling online. I’ve had my share 😞