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Negative FB - Customs
Buyer gave US address. I mailed the item promptly to that address. Buyer is in Canada had it shipped there.
Emailed me bc of customs charge.
I offered to refund upon return receipt, but buyer left negative FB and wrote "seller offered a refund upon return - I decided to keep it - not worth the postage to return it."
They also noted that it wasn't the item they wanted.
I filed a report with ebay.
What else can I do?
4 comments
fashionsandbeauty4u
Mentor1 year ago@reademandkeep
If you go to Help on eBay and type in Feedback Removal Request, you can ask that eBay remove that negative.
Keep it short and to the point such as "Buyer referenced customs/shipping fees". EBay can read everything else from there.
There are no guarantees they will remove it. They They might remove the comment but keep the negative since he also mentioned another issue. But it is worth a try
Best of luck.
reademandkeep
OP1 year agoThank you for the reply.
I don't expect eBay to remove it.
I'm just miffed b/c the buyer:
1. refused the offered refund b/c it wasn't worth the hassle to return and opted to leave negative FB
2. gave a US address which I promptly shipped to
3. is holding me responsible for customs fees he (should have been aware of)
4. also noted it was not the item they wanted
5. said the VHS didn't play/had static - I listened to it before listing and it was fine
I've put my store on vacation while I decided whether or not to continue selling on ebay.
Thank you again,
reademandkeep
fashionsandbeauty4u
Mentor1 year ago@reademandkeep
You are most welcome.
I totally understand and I sincerely hope you will stay with us.
reademandkeep
OP1 year agoThanks again.
ebay refuses to remove FB.
I posted here again, mainly bc I'm frustrated.
This os actually my 82 year old mother's post retirement gig.
She's good at it and this is the only time I can remember having an issue like this.
Her account is still on time away.
She's upset.
I honestly think she'll just stop selling.
It's awful to be at the mercy of a buyer who doesn't understand shipping g and refuses to return an item for a refund.