Negative Experience with an Ebay Buyer

Question

Hello everyone, I have been a faithful eBay buyer for the last several years since 2016, I have formed great relationships with eBay sellers all across this wonderful platform, however, there is an eBay seller based in Texas who has not been quite honest and therefore has placed a very negative taste in my mouth, he hasn't shipped off my item with a very bogus excuse claiming that my item will be delayed tracking information because of the holiday with the shipper which in my humble opinion a very bogus excuse, never had any problem with any seller on this platform shipping any of my items off, how can I get my money back from a poor excuse of a seller? again no reflection from the great sellers on this wonderful platform, thank you

rashakur4720149

theshoppingmom2 · Answer

@rashakur4720149

If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.

These are some of the things you must do:

Contact your seller.

Make sure the estimated delivery date has passed

Make sure that you are still covered under the 30 days buyer protection ( eBay gives you full 30 days from the last estimated delivery date)

Now if:

If you get no response or the seller is not willing to help you :

-Go to the purchase history and click on the item . Follow the instructions for items not received.

-When you open a case do not close the case no matter what the seller says until your item or your refund is in your hands **once a case is closed it can not be reopened and you can be out of your money or merchandise.**

Here is a link with more information:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

lady_madonna · Answer

@rashakur4720149

Since you have been a member since 2016, you are aware that Ebay has a Money Back Guarantee.

What is the estimated date of delivery, as shown in your Purchase History? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€