Locked
Discussions in this board are limited to the original poster and Community Mentors
neg feedback left in violation of ebay policy. ebay wont remove
buyer made a false claim. Claim was closed in my favor. But buyer had previously requested to cancel the same item, I cancelled at their request, then had to relist when buyer changed their mind. They purchased again. So, the Buyer could not leave feedback on the closed claim purchased item, but they went to the initial purchase/cancelled transaction and left a negative feedback. This violates ebays own policy. How is this allowed. The feedback left is about the purchase/closed claim transaction Not the cancellation item. I contacted ebay 2x. Both said that it would be removed. The 2nd ebay rep was higher up, and said it was against ebay policy since they asked for the cancelled item and the feedback was for another transaction. Both reps said feedback would be removed. But I got an ebay email that said they would NOT remove it.
