Needing to locate an item from a buyer who no longer has an account

Question

I keep getting a run around from the eBay automated system. Nothing is getting resolved and I can not contact the original seller because it says their account no longer exists. The tracking seemed legit but it stopped making progress around December 9. What is my next step?

eburtonlab · Answer

@kylhunte_16

If you are the buyer and tracking does not show delivery, you have up to thirty days from the last estimated delivery date shown at the time of your purchase to file an "item not received" case with eBay. The seller will then have three business days to provide tracking that shows delivery or refund you. If the seller does not cooperate, at that point you should be able to ask eBay to step in and force a refund for up to twenty-one days from starting the case until the case is closed without a finding.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7