I bought a microcassette recorder, it arrived yesterday, and it is completely not working. I want to return it but this transaction doesn't show up in my order history. The Ebay chatbot is useless. How do I get some real help on it?

Need to return an item that I received yesterday but it's not listed in my purchase history | Ask a Mentor

Need to return an item that I received yesterday but it's not listed in my purchase history | Ask a Mentor | eBay Community