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Need to get a warranty but the business isn't on ebay anymore.
I purchased some TPMS sensors from happyhome666 on January 7th of this year. The item didn't arrive until the 16th of January. I was able to get them installed at a tire store on the 21st of January. About a week later the TPMS light came on showing the drivers front wasn't reading. I went back to the tire store and they said their computer is reading a dead battery. After having to pay to have these installed and tires rebalanced, I tried to contact the sellers and they didn't reply. I tried several times, still no reply. My son said it is time to file for a warranty. When I tried this, ebay sent me a return sheet. Am I really supposed to have the TPMS removed and returned? I purchased a 4 pack of them, so does that mean I have to take all 4 out and return?
The company isn't on ebay anymore, so returning them is pointless. I just need a new set of TPMS' and feel I shouldn't have to pay for all the work it is going to take to get them. Any suggestions?
eburtonlab
Mentor6 months ago@grand-1867
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.