Need to check return status, having purchased as a guest
Hi —
I have an eBay account, but wasn’t logged in when I made a purchase. I have initiated a return and the seller has processed the refund. But when I click the View Details button, I end up getting challenged for my eBay account credentials, since the email address I gave on the purchase is the same as the one registered to my account. But if I enter the credentials, it brings me to my account’s purchase history, and the transaction is of course not there, since I wasn’t logged in when I made it. Don’t know how to get past this catch 22.
any help would be greatly appreciated.
thanks
Bll
1 comment
eburtonlab
Mentor2 years ago@wilfle-5344
For help with a guest purchase you must first sign out of your current eBay account before using the link in the email you received from eBay.