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Need to chat to a live person
I've been having a lot of trouble here on Ebay, getting a lot of "crap" from other countries, can't read the stupid instructions, performance on the products isn't what the video clip says it will do.
Now I have a situation, to start a return, but its telling me to choose an item to be return. I just bought the shavers on 02/28/2023 so they should be on the there? It would be nice if you could do a one on one chat with a "live" person, not some stupid robot. Any idea's / suggestions? Well I sent them an email , first one never came back. So, the one I sent out today, I'm giving them till 3/27/23 to respond. If not, I'll go to my credit card company and dispute this charge. I'm at a loss for help from Ebay. Will probably switch over to Amazon because I never have any trouble receiving, or returning products.
Thanks.
eburtonlab
Mentor3 years agoFor general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/