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Need to change Fedex address enroute
Buyer put wrong address on his account. My shipment needs the correct address. Fedex does not have me as the correct contact to do this. Is there an Ebay shipping contact that can do this enroute
2 comments
ppetkin
OP2 years agoYes, I'm sure its from the buyer. Calling Fedex does not recognize me, since it's through Ebay not my personal Fedex account. Worst case it will come back to me. Thanks for replying.
Phil
eburtonlab
Mentor2 years agoAre you absolutely certain the message you received is actually from your buyer?
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
Prior to shipping the seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.
The seller may be able to intercept a package for a fee prior to delivery, and have it returned to the seller.