Locked
Discussions in this board are limited to the original poster and Community Mentors
Need to amend the weight and postage of sold item
Hi everyone
As usual trying to speak to a human on ebay is proving impossible, so here I am.
I sold an item to someone and paid for royal mail 24 tracked for my delivery method. However, my scales were inaccurate by about 1kg after going to post office and weighing, so I didn't want to send it and risk delay and having the buyer pay the additional. Is there any way to amend this online, or paying the new rate and then getting a refund from Royal Mail? It was a genuine mistake and I wasn't trying to save money, I just want to upgrade the postage method and not be out of pocket.
Probably better to speak to Royal Mail I'm sure but again can't find a human to speak to. Thanks!
mam98031
Mentor1 year agoI know absolutely nothing about Royal Mail, but I can tell you that you can't charge your buyer more now that they paid for shipping the item. That will need to come out of your pocket. If you have more of the same item to sell, you need to adjust your listing to have the correct information.
*************************************************************
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home