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Need text-based support for defective item return issue
I had serious difficulty communicating during the international phone support call due to language and audio problems. I repeatedly tried to explain my defective item return issue, but i could not clearly communicate the situation or receive clear assistance. All 5 epoxy putty set i received arrived severely hardened and completely unsable. the seller provided only a USPS domestic return label, which made the return situation to understand and resolve during the call. I also requested text or email-based support because phone communication was extremely difficult for me. i would appreciate guidance regarding accessible text based support options for this return case Order#03-14532-49687
