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need support from ebay
I am writing regarding an order I recently placed for a television.
I became concerned when the seller did not respond to my messages. Shortly after, I received a notification from eBay stating: “This user cannot receive messages because their account has been suspended or terminated.”
Given this situation, I attempted to cancel the order. However, I was instructed to wait three days for the seller’s response, which is not possible since the seller has been suspended and cannot be contacted.
This situation is very frustrating and concerning, as it strongly suggests a fraudulent transaction.
i've been trying to request immediate assistance to cancel this order and issue a full refund as soon as possible, and i dont gey any other answer but to wait 3 days,
they cant tell me to wait this is obviusly a fraud
can anybody give and advice how to solve this?
disneyshopper
Mentor4 months agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.
If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.