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Need help with UPS packaged received damaged, buyer doesn't want to return.
Pretty new seller, first encounter with damaged package.
Sold set of Lenox dishes, 42pc, for $350.
Shipped via UPS adding extra insurance.
Buyer received, 4 pieces were broken.
I filed a claim with UPS online, which asked me # of items, value, other questions.
UPS considers value of each piece at $8, buyer says retail is $26 each.
After uploading pics, claim, UPS schedules visit to inspect package.
Buyer doesn't want to return, only expects refund.
Isn't the point of added insurance to cover these things?
How much is he entitled to?
The UPS claim is stuck because he doesn't want to return. How does it move forward?
1 comment
lady_madonna
Mentor9 months agoIf the buyer does not file a return request and will not return the item,you are not obligated to issue any type of refund.