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Need help with item received not as described. Seller was rude, accused me of lying and blocked me.
This is an update to my previous post with the photos included. Any tips on how to include photos is appreciated as well.
I ordered a pair of shoes advertised as size 7.
I was looking to replace the exact same model of a discontinued HOKA recovery shoe.
When I received them, they were at least 2 sizes smaller than advertised. I sent photos of the original authentic pair I already own next to the pair sold to me through eBay comparing the size.
The issue here is that the size is marked as 7 but they measure as 5 or smaller.
Photo:Authentic shoe on left, shoe sold to me through eBay on right
I also took photos of size 6.5 HOKA shoes next to the shoes sold to me as "size 7" to show the difference in size. In the photo I am holding the size 6.5 label in the shoe on the left, next to the ones sold to me as size 7 on the right.
The shoes sold to me and now in dispute are marked with 7, which leads me to suspect that they are counterfeit, perhaps unknown to the seller. Because it might not have been her fault I tried to make it work by giving them to my mom, who has size 5.5 feet. They were too small even for her. It took a couple of weeks to get them back from my mom.
Within the 30 day period I tried to return them (reason: doesn't match description), but seller was rude, accused me of lying, and said "I'm sure you won't get your refund!" In her feedback profile when other buyers complained, she replied in a similar rude and defensive manner accusing the buyer.
Can I please get a second opinion on my photos, do they sufficiently show that I received an item that was not as described? Does the fact that the shoes are marked 7 even though they don't measure as 7 mean that I am not entitled to a refund?
I sent the seller additional photos to try to work this out. She accused me of lying, blocked me, and was extremely rude.
Thank you.
