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Need help with failed escalation
@griff @jessica-1 Need staff help with failed supervisor escalation. Tagging @griff @jessica-1
I had a supervisor (Chella) agree to send a factually false feedback case to Appeals. Instead I got a generic form link that strips all context. I have responded to Zia (who sent the original form link) several times with the case number to find the detail supervisor Chella wrote up the day before. I gave Zia the report number to find the written detail Chella was submitting been forwarding. There is an eBay case where they found me not at fault in this transaction. Carrier shows delivered, so I completed my part of the transaction. Despite eBay decision’s and the FedEx electronic scan report, the buyer chose to posted "never delivered” despite eBay’s executive decision. Can a staff member please check my account for the open escalation and have Appeals review? I can provide SR# via private message, and 5 or 6 other file numbers related to the case.
19 year seller. Thanks.
lady_madonna
Mentor4 months agoThere are no Ebay employees here to read your post.
Griff retired in August 2025.
The negative feedback is over 6 months old and you responded appropriately.
Ebay will not remove it due to it's age. After 12 months from the time you received it, your feedback score will be back to 100%.