Locked
Discussions in this board are limited to the original poster and Community Mentors
Need Help with a Return Item Request
Hello,
I sold some John Geiger 002 shoes new but no box. In the description I put a size 11. The shoe does not state the size on the inside or the bottom when my fiance purchased these shoes but since he wears a size 11 to 11.5 and they fit him, this is why I stated "size 11". The shoes do not have an original box. They are new with Tags. Once the buyer received them, it appears they took the in soles out and the in soles show a "12" written on the bottom of them. They are now asking for a refund. I have never processed a refund and I do not have any idea how this works. Do I have to pay for the return out of my own pocket? How do I know if they damaged the in soles when they pulled them out of the shoe? How do I know if the insoles won't stay in place now since they were pulled out? Should I offer them a partial refund and they can keep the shoes? Please help! I tried contact Ebay but they keep telling me via email that they can't get through to me on my number. There is nothing wrong with my phone so not sure why they can't get through to me when they attempt to call me.
golfingaddict
Mentor9 months agoYou need to accept the return request. Pay for the label to get the item back and then refund the buyer when you do get them back.
You can have all the "what ifs" in the world, but on eBay, if the buyer wants to return the item and states that they are not as described, you have to refund them if they return them and you have to accept the return.
If you do not accept the return and provide the label, eBay will do it for you and you could potentially not get the item back. Fighting it will end up being a bad choice.
How to handle a return request as a seller | eBay
rubyred0926
OP9 months agoThank you!
I did send the buyer a response (see below). Was this okay to do? I just don't want the shoes to be damaged since they removed the insoles. Should I now wait for a response and then process the refund? So I pay for the item to be returned from my own pocket but don't refund the buyer the amount I sold them for until I receive the shoes? correct? Once all this is done, I am losing money on the shipping cost of the item being returned?
MY RESONSE TO BUYER:
Thank you for letting me know. Since this model does not include an internal size tag, I need to confirm the condition after the insoles were removed. Please provide photos of:
• both insoles (top and bottom)
• inside of each shoe where the insoles were removed
• overall condition of the shoes
This is needed to verify that the shoes have not been damaged or altered.
golfingaddict
Mentor9 months agoThe buyer is not required to prove or show anything.
Have they opened a return request?