Need help on getting refund on something that has yet to ship

Question

I recently purchased an item off eBay on the 8th of April, eBay took my money instantly but the item has yet to ship and the seller will not answer any messages I have sent. I don’t believe they are active on here. I requested a cancellation and for some reason EBay denied it. What are the next steps I need to take? It seems impossible to actually talk to a human agent on here. Surely I’m not just out $1,300 bucks. Thank you all.

eburtonlab · Answer

@trabo-1089

Tracking is not always updated in a timely fashion, so it may be that your item has shipped.

If the seller does not ship or cancel, you can file an "item not received" case with eBay starting the day after the last estimated delivery date.

The buyer has thirty days from the last estimated delivery date shown at the time of purchase to start an "item not received" claim with eBay. Once a claim has been started, the buyer has up to twenty-one business days to ask eBay to step in and force a refund. After that, the case is automatically closed without a refund, and eBay can no longer help.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7