Locked
Discussions in this board are limited to the original poster and Community Mentors
need help, ebay customer service are be jerks.
Im having issue with a seller, and trying to leave feed back about this seller but I cant.
They said the first feed back I left wasn't allowed because I stated I had to request a refund
from seller.
This seller did not ship this item on time and refuse to cancel the order, then shipped the item out on the last day on 6-24-25, I order the item on 6-16-25.
This item in question is still in fedex hands. I called fedex and they stated that item in under investigation because it should weigh 22 pound but the box feels empty.
I never got a refund. I reached out to paypal and they are working on that refund for me.
Now back to ebay customer support.
The first issue I had was on 7-11-25, I was talking to a customer support and asking about help with this case I was having issue with, he didn't seem to care so I ask three times to be be transferred to supervisor but refused and hung up on me.
Second time was a few minuets ago. I was asking about why I cant leave feed back for this seller.
He stated, because I said I requested a refund and that they nixed that feedback and now I cant leave feed back for this seller, and again I requested to talk to a supervisor and he refused and hung up on me.
It seems like ebay customer service is protecting this seller.
Any help would be apreciated
Thank you
neovikingx
OP1 year agoI first did a cancellation and a request for refund through ebay.
Ebay costumer service stated nothing about what you said above, and refused to connect me with a supervisor and hung up on me not one but twice.
fashionsandbeauty4u
Mentor1 year ago@neovikingx
Once a Buyer leaves feedback for a Seller, if eBay removes the feedback, the Buyer cannot leave feedback again.
When a Buyer contacts their payment company and files a dispute with them, that automatically voids that Buyer's eBay protection. That is likely why eBay Customer Service is not able to help you.
Now it's up to PayPal to resolve the issue. That can take some time.