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NEED HELP
Summary: minu07 is urgently seeking help with a payout process, as their submission of a passport as an alternative ID was not accepted due to their driver's license being expired. They emphasize the need for a swift resolution to access their payout immediately and request guidance on additional steps needed.
I'm writing to follow up on my payout, which I've been trying to process for the past couple of days. Since my driver's license has expired and I'm still waiting to receive my new one by mail, I submitted my current passport as an alternative form of ID. I don't understand why this wasn't accepted.
This is urgent I really need access to my payout as soon as possible, ideally today. Please let me know what additional steps I need to take to resolve this quickly.
Thank you for your help.
jacbarcollectibles
Mentor2 weeks agoI have a little bit of bad news for you. Since the item sold for over $1,000 eBay places a mandatory funds hold of 30 days on the payout. This is because they have had many problems with high value items being sold on the site. This is a separate issue from verifying yourself with eBay. We are not eBay employees so we cannot answer questions regarding your personal account issues. You would need to contact customer service to find out about getting verified.
You can contact customer service using this link and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time. Unfortunately you will still need to answer the AI bot questions in order to get help. eBay removed our way to get around the questions so you may need to ask for “Agent” several times before the system gets the message and lets you ask for the call back. Please be aware that there are several things that can prevent you from receiving the return call. Some phone service providers have spam filters that will block eBay calls. Also, this can happen if you are using a VOIP phone number from your Internet provider.