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Need help
I sent a vintage toy Lot and I put it a freezer bag then bubble wrap then cardboard and then a bubble envelope. Buyer says they got it ripped opened damaged and missing the most valuable toys what do I do?
5 comments
twinkling.smile
·1 year ago@amandcampbel283
2 options.
1. Offer them a partial refund.
2. Ask them to open a return request for an item that doesn't fit the description. Then you can accept the return and send a return label.
1. https://www.ebay.com/help/selling/managing-returns-refunds/refunding-buyers?id=5182
Go to "Issuing a refund".
PS: the first answer is better.
amandcampbel283
OP1 year agoWhy should I have to fit the bill? Lose my items and the rest that are left are all damaged. Items was definitely as described
twinkling.smile
·1 year agoSelling can be risky. Indeed you can loose the item and has to refund.
The good news is that you loose just the item. The refund part was from the buyer in the first place.
fashionsandbeauty4u
Mentor1 year ago@amandcampbel283
Was this a domestic or international shipment? If it was sent via USPS, the post office normally puts a sticker on the package if the post office damaged it or the package was empty. You could contact the Shift Supervisor at that post office and ask them to ask that carrier.
If it was an international sale that was sent to the eBay hub in Glendale Heights, Illinois, the Buyer needs to open an Item Not as Described refund request and eBay will handle it from there.
I would not automatically refund until you do some research. Also, look at this Buyer's feedback they leave for others in case there's a pattern of this behavior.
amandcampbel283
OP1 year agoDomestic usps