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Need help
Does anyone have a number I can call to reach an actual person to get a refund on my last order? Thankx
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Discussions in this board are limited to the original poster and Community Mentors
Does anyone have a number I can call to reach an actual person to get a refund on my last order? Thankx
wooden_flower
Mentor2 years ago@ericxlga
You can not call to get a refund. If you can’t see how to open a claim, you can ask customer service to call you, and they will walk you through opening either a return request (if the item is not as described), or a not received claim (if the item is past due for delivery).
To return an item -
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.
If you haven’t received your item -
After the last expected delivery, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.
To speak to customer service, use the link on the right side of this page “have us call you†- https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you don't see 'have us call you', click chat. Then type contact an agent.
ericxlga
OP2 years agoThank you I was able to speak to a person and even though it was my fault I’m hopeful I can get my full refund.