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Need experienced HELP for a Seller to Return a Payment Received from eBay for Item Not Available.
I am a Seller that received an Order on December 26, 2025 when I was out of town. It was to ship by December 31, 2025 but I searched and could not find the Item. The Item is missing or donated to charity and not removed from my listings prior to the Order being received. All in all, it is Not Available and eBay AI has cut me off from contacting the Buyer. I tried to submit a discounted alternative item to the Buyer but AI intercepted the message and shut down Buyer contact and I cannot request that the Buyer Request a Refund. Therefore, I cannot tell the Buyer the reason - "Item Not Available." I have tried to find a way to Refund the Buyer but it seems all I have found is information for Buyers to Request Refunds (??). I need help as a Seller initiating the Request.
