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Need ebay to step in about an item I have not received
I need ebay to step in about an item I have not received. I have already contacted the seller with no response. When I purchased the item I was not signed into my account. I purchased the item as a "guest", which is my mistake. However, when I go to report the item, it is not under my purchases. I did find where I was able to find my "guest" purchases, but the automated portal doesn't allow me to report that I didn't receive the item. It comes to a page and says "oops something went wrong". So I need to talk to an actual person at ebay but cannot find out how to talk to a person by phone. Can someone help? Thanks.
1 comment
eburtonlab
Mentor2 years agoGuest purchases are not connected to your eBay account.
To deal with a guest purchase, first sign out of your current eBay account, then use the link in the email that eBay sent you regarding the guest purchase.