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NEED CONTACT EBAY
i have a problema with an item that i bought. i tried to contact seller and ebay with no luck. chat asistance its useless, they keep telling me that they will call me but i dont receive any call. i want to chat with an human
14 comments
eastlaneave
Mentor9 months ago@andpy.dluypv
I am sorry to hear this. What happened? It's generally not necessary to speak with anyone to resolve an issue.
If your item never arrived, please open a case here:
1) Open an "Item Not Received Case". You can do that right here by clicking on the picture of your item: https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
(You have 30 days from the estimated delivery date to open a case)
2) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
If you need to return an item that did arrive:
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
~~~~~~~~~~~~~~~~~~~
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
andpy.dluypv
OP9 months agoi dont have the option to chat with agent, only calls and not working
eastlaneave
Mentor9 months ago@andpy.dluypv
Please tell me what the issue is so I can direct you what steps to take. (I'm a human)
If your phone is set to block unknown callers or possible spam callers, you may have it set so eBay can't call.
They can also only call +1 USA and Canada numbers.
andpy.dluypv
OP8 months agothe issue its that i was victim of scammer, i didnt receive my item, neither refund, neither an answer from the seller. im ebay member since 2015 and this is the first time that i dont find i solution. the automatic assitance its a mess... or at least not working for me. i bought the watch as a xmass present, it cost me almost 450 bucks
andpy.dluypv
OP8 months agoThe issue its that i was victim of scammer, i didnt receive my item, neither refund, neither an answer from the seller. im ebay member since 2015 and this is the first time that i dont find i solution. the automatic assitance its a mess... or at least not working for me. i bought the watch as a xmass present, it cost me almost 450 bucks
eastlaneave
Mentor8 months ago@andpy.dluypv
If your item never arrived, please open a case here:
1) Open an "Item Not Received Case". You can do that right here by clicking on the picture of your item: https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
(You have 30 days from the estimated delivery date to open a case)
2) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
~~~~~~~~~~~~~~~~~~~
You don't need to talk to anyone. This process will alert eBay to the issue.
Is there a tracking number on the order?
andpy.dluypv
OP8 months agoi already open the case, the thing its that it wasnt solving, so i tried another options and i cancel the case becaouse i thougt that i made a mistake in the topic, so i tried to change it. i tried contacting ebay a lot of time with no luck.
eastlaneave
Mentor8 months ago@andpy.dluypv
If you closed the Item Not Received Case, I don't think you can reopen it.
In this case, the best thing is to file a chargeback on your credit card.
But *please* before you do that, I need to know
**Is there a tracking number on the eBay order**?
I know you didn't get it, I need to know if there is a tracking number there and if the tracking shows delivered, etc
andpy.dluypv
OP8 months agowhy you put solved???? its not solved!!!!