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Need advice on how to handle change in shipping cost
Hello, need some advice on how to handle a situation. I placed for sale a large item (turns out 85 lbs) without knowing the real the shipping costs. Ebay estimated the shipping and its $110 short. The customer knows and understands the situation and still wants the item at a revised amount. She has already paid the cost plus incorrect shipping. Do I refund the current order and relist the item????
Please advise.
Thank you 🙂
4 comments
wooden_flower
Mentor3 years agoIt is great you have an understanding buyer.
You could cancel, refund and relist, or you can create a listing for the difference for your buyer to purchase, something like this item -
https://www.ebay.com/itm/39428404257
Never let eBay try to estimate shipping - always enter your own weight and dimensions. Even then, review your listings to make sure the shipping looks reasonable.
misschristym
OP3 years agoThat is a great idea!! Thanks for your help!!
an-57470
·3 years agoYou can cancel the present transaction, relist at agrees price and enter shipping costs that are correct. If you cancel the transaction you need to give a reason. If your buyer is understanding, you can use Per buyer's request or problem with buyer address which will not earn you a defect.
misschristym
OP3 years agoThank you so much!!