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Need advice: Item never reached shipping company
Hi everyone, I need some advice.
I bought an item online, but I never received it. I even have an official document from the shipping company confirming that the package was never delivered to my address.
The problem is that the case on the website is already closed, so I can’t appeal or contact the support chat anymore. Meanwhile, the seller is re-listing the exact same item for sale.
Has anyone experienced something similar? What steps can I take now to get my money back? Any advice would be really helpful.
Thanks in advance!
1 comment
lady_madonna
Mentor11 months ago@tgujabidze1987
If the case has been closed, your only recourse would be to dispute the charge with the funding source you used to pay for the item.