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Need Advice: Discovered item is fake after 1 year (Listing was "No Returns")
Body:
Hi everyone,
I am looking for some advice on a difficult situation regarding a purchase I made on eBay about a year ago.
Here are the details:
- Time of purchase: Approximately 1 year ago.
- Listing terms: The seller had a "No Returns" policy.
- The Issue: I have recently confirmed that the item is definitely a counterfeit/fake.
The Backstory:
When I first received the item, I didn't realize it was fake. It was an accessory (eyewear), and when I tried it on, it felt uncomfortable. At the time, I simply blamed myself, thinking the style just didn't suit my face shape or that I made a bad purchasing decision. Because the listing said "No Returns," and I thought the issue was just my personal preference/fit, I didn't pursue a return back then.
However, I recently had the item examined by a professional/compared it to a genuine version, and it is 100% a fake. The poor fit was actually due to poor manufacturing, not my face shape.
My Questions for the Community:
- Is there any recourse after this much time? I know the eBay Money Back Guarantee has expired (30 days), and PayPal is usually 180 days. Is there any other way to handle this?
- Does "No Returns" protect sellers of fakes? It feels wrong that a seller can hide behind a "No Returns" policy to sell counterfeit goods. If I had known it was fake immediately, I would have opened a case, but my lack of experience with this brand meant I didn't catch it until now.
- How do I report this seller? Even if I cannot get my money back (which I understand might be impossible now), I still want to report this seller to protect future buyers. They should not be allowed to continue selling fakes.
I have attached photos of the item showing the discrepancies and a screenshot of my original order details below.
https://photos.app.goo.gl/wUoc5uX8Zv9H2Jc56
https://photos.app.goo.gl/Ggin4yh7Un6cv9ny7
https://photos.app.goo.gl/GG1ZNJMXNrphDUTb7
Any advice on how to proceed or how to properly report this would be appreciated.
Thanks.
lady_madonna
Mentor9 months agoThere is nothing you can do on either Ebay or Paypal since this happened a year ago.
In the future, if you receive something not as described (like fake or inauthentic), you have 30 days to file a Return Request through Ebay regardless of the seller's "no returns". Ebay's 30 day Money Back Guarantee override's the sellers no returns policy.