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Need a representative
I’m having problems getting my item and need to speak to a representative
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Discussions in this board are limited to the original poster and Community Mentors
I’m having problems getting my item and need to speak to a representative
boogol-64
OP3 years agoMy item came to the post office but it didn’t have my apartment # so it was sent back to sender
comics-scifi-collectibles
Mentor3 years ago@boogol-64 The seller is required to ship to the address that you provide at checkout. If you provided the apartment number and they did not use it then the seller needs to make things right.
if YOU forgot to add the appt # then you have to work with the seller and make arrangements to pay to ship the item to you again.
If you wish to speak to customer service here's how to reach them:
eBay agents are working from home so you have to request a call back or live chat using this link:
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Choose your contact method from the left hand side of the page.
( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent)
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/
comics-scifi-collectibles
Mentor3 years ago@boogol-64 What kind of problems are you having receiving your item?
This is how eBay handles not received refund requests:
Look for the last estimated delivery date in your purchase history. You can file a refund request when the item is at least a day late. I suggest waiting a week past the last estimated delivery date to allow for postal service delays.
Find your item here:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=item%20didn%27t%20arrive&context=DEFAULT_SELLER
4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. If you do not ask ebay to step in and help then the case closes after 21 days and you lose.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
You have 30 days from the last estimated delivery date to file a refund request on ebay.
If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.
File the claim here https://www.paypal.com/disputes/
Escalate the dispute to paypal if the seller doesn't refund you after a few days. If you do not escalate the dispute the case closes after 20 days and you lose.
https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822
Or if you did not pay using PayPal you can file a chargeback with your bank or credit card.