Locked
Discussions in this board are limited to the original poster and Community Mentors
Need a real person for a complicated issue that auto assist will not recognize
Oh my gosh! I can't get any real help. Someone please help me. My buyer got impatient with slow USPS delivery and filed a request for a refund before I could file for a lost package with USPS. I had to refund. Then when I contacted the USPS, they said the item was still enroute and I could not file a claim. The item was delivered and now the buyer wants me to send an invoice. I want to do this the correct way so that eBay is still paid but I don't know how (I'm an inexperienced seller). The original buy was refunded and closed. Please help me before my buyer changes his mind! Thank you!
3 comments
wooden_flower
Mentor2 years ago@1stclass4u2day
You can not send an invoice through eBay.
You and the buyer can agree on a payment method. The easiest, if you have a PayPal account, is to go to PayPal and send the buyer an invoice - you will need their email address.
If you do not have a PayPal account, you and the buyer can agree on Venmo, zelle or a paper check. Each requires you to send the buyer your info - email cell or address.
You could also set up a listing as a service for the buyer to purchase - list it under specialty services and call it refund repayment.
1stclass4u2day
OP2 years agoThank you, thank you! You have been a big help! I will move forward as you have suggested. I really like working with the eBay platform but was getting sidelined on this complicated situation. You have helped clear my path forward. Very grateful. Have a great day!
wooden_flower
Mentor2 years ago@1stclass4u2day
You are very welcome 🙂