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Need a live agent and AI is refusing to have an agent contact me
Summary: miowname9mf7 is seeking assistance in obtaining a refund for a canceled shipping label on eBay. They followed the instructions to cancel the label and shipped the item themselves, but are having difficulty contacting a live agent to address the issue. They express frustration with eBay's current process for resolving such problems.
I had to cancel a shipping label. I cancelled the shipping label on the app as per eBay instructions. I paid for and shipped the item myself from my local post office. I entered the tracking number for the shipment. I want a refund for the shipping charges since I did not use eBay's label or eBay's shipping. eBay is not allowing me to contact an agent to complete this. Please help. How can I get a LIVE AGENT to call me back? It used to be easy. Lately, I am having real problems getting issues resolved.
comics-scifi-collectibles
Mentor3 weeks ago@miowname9mf7 No need to contact an agent. You just have to wait for the postal service to refund your money, they have to make sure the label is not used.
You can void/ cancel the label within 28 days of purchasing it from the actions drop down menu next to the label on this page>
https://www.ebay.com/ship/labels/seller-hub
Then the postal service will refund you in about 3-4 weeks on your all transactions page here>
https://www.ebay.com/mes/transactionlist?sh=true