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Need a help
I made an offer on a product according to the description, and when the seller accepted my offer and charged my card for the cost of the product, I received information about what I had purchased. Reviewing this, I realized it was a different model than the one in the description. I contacted them internally and told them to cancel the shipment because I didn't want the product and to refund me. The seller told me that they couldn't cancel the purchase in the system and that they had already canceled the shipment of the product. With all this, my question is when and how will they issue me the refund because in the system it still appears as a purchased product and being shipped, and the seller no longer responds to my messages. Thank you.
