Na

Question

I recently just purchased an item and it's not past delivery date but I'm concerned because I had a question for the seller but when I went to contact seller it says the seller is no longer active and therefore I can't send messages. Can anyone tell me If my concern is validated. If so what can I do

eastlaneave · Answer

@ama-182566 I am sorry that happened! You will get a refund. eBay will make sure. You just need to follow the process. eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210 Here is how to formally request a refund of your full payment: 1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase - View Order Details - Check the Estimated Delivery Date for your purchase, and - Check the tracking for your purchase When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery): 2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042 (If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.) You will be able to select whether you want the Item or a Refund -- You have 30 days from the estimated delivery date to open a case) 3) You can check the status of your case here: https://www.ebay.com/help/ip?topicId=4667 The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. The seller won't be able to reply, so you will get the refund.