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My seller rating
I'll try to make this short, but no other alternative other than reaching out. Have not got much help online or from speaking with an agent. I sold an item to a buyer in Canada. The buyer emailed emailed me with harassing emails saying that they got an item that was not ordered. The item went through the hub and was shipped and delivered. I called ebay and was told that they would corect this, something happened at that end or at the hub. They told me that my rating would not change nor would I get any negative feedback. They took off the harassing emails, and I blocked the buyer. I later got another harassing emails from this buyer, and a negative feedback in spite of being blocked, not to mention my rating was lowered. I called ebay several times before they did anything. They removed the feedback after several days, (damage already done) but they did not correct the rating. I have been trying to speak with someone about this to no avail. I responsed to feeback from the notification that they removed the feedback, but as I said, they did not correct my rating. Any recommendations?
rfmtm
Mentor7 months agoIf you shipped using EIS, this should all be taken care of by ebay.
Contact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
http://facebook.com/eBay
or
https://x.com/askebay
or
https://www.instagram.com/ebayforsellers/