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my rights have been restricted, and my listings have been closed.
Hello. My payments have been suspended, my rights have been restricted, and my listings have been closed. This happened because I had to refund several buyers for sales because the US customs duty policy wasn't fully understood. Everything is now back to normal. My parcels are reaching buyers in the US without issue. What else do I need to do to restore my account? Sincerely,
8 comments
art-te-fact
OP8 months agoThank you for your support. No, they insist on Hong Kong. It's hard to understand the website, even with Translate. I'm originally from Ukraine, but due to the war, I live in Switzerland. Maybe I should just re-register as Swiss? It's a shame that this is only because of 3 payments that I immediately returned to the buyers, since for 3 weeks our Post Office did not accept parcels in the USA due to the introduction of new customs duties. So suddenly, from a perfectionist (which I am by nature on eBay), I've turned into a persistent offender. It's a shame.
comics-scifi-collectibles
Mentor8 months ago@art-te-fact. I do know that the name and registration address on your eBay account must match your checking account or Payoneer account exactly.
The problem with your account is most likely made worse because you moved to Switzerland.
You can try creating a new Switzerland account but it might just be closed too.
art-te-fact
OP8 months agoFacebook sent me to some website in Hong Kong. I need to submit a claim there. How do I do that? Do I need to re-register there?
comics-scifi-collectibles
Mentor8 months agoThat doesn't make any sense. Your account was on eBay.com correct? Opening a new account is NOT a good idea as you will just be suspended again.
Try contacting again and ask why they sent you to Hong Kong when you're account was on eBay.com and you are located in Ukraine ( maybe the agent was very geographically challenged)
comics-scifi-collectibles
Mentor8 months ago@art-te-fact You can try this email address for eBay Export ( international sellers) not sure if it actually works though as other international sellers say they never get a reply>
hisappeals@ebay.com.
comics-scifi-collectibles
Mentor8 months ago@art-te-fact You can try contacting eBay customer service on social media to see if you have any options. However unless eBay gave you a timeline for the suspension it usually means forever.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
art-te-fact
OP8 months agoThank you very much. I'll try.
comics-scifi-collectibles
Mentor8 months agoYou're welcome. Good luck!