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my return was boggled
Hi. I'm returning an item and the seller wanted it returned in the original package which was a Priority Flat rate box but the label she sent was only for Ground shipping. So I went ahead and paid out of pocket for the correct shipping and now I'm unable to add my tracking number for proof of return since she sent me a label with her own tracking. I checked and my item was delivered yesterday but the seller won't answer my messages for the last 4 days. So she has possession of her item and the $335 I spent on it. Any way I can still add the tracking info as proof?
1 comment
ferncliff-39
Mentor9 months ago@funkymonkey78
You have an open Return case in your account - is that correct?
If you can't add the tracking, contact CS to help - they should be able to add it.
Open this Help page on Return shipping for buyers
At the bottom Click on "Contact us"
In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
Keep typing "AGENT" to any bot questions.
For the box asking "Yes"/"Something else" click on "Yes"
You should see the options to Chat live with an agent, or have them call you.
I tried it and had to enter AGENT 2 times, clicked "Yes", then got the live agent options.
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the Chat option eBay will automatically email you a transcript.