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My parcel is lost and Ebay owes me money
I recently bought something from Ebay but had to return it. I used a Royal Mail locker to do so and posted it off within the return period/money back guarantee period. However, royal mail has lost my parcel and I am eligible for compensation. I have been back and forth with Ebay and Royal Mail and both have said the other owes me money. After numerous calls, it’s been said that as Ebay was the business account that generated the return label, they would need to put in a claim at Royal Mail and deal with the compensation for their client (me). The product is worth a lot of money and neither parties want to help me out. I feel as if Ebay is responsible but not sure how to go about this as I’ve been calling and writing for weeks now.
