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my package never arrived
good afternoon community, I wanted to ask you what should be done with a case where my package never arrived but they marked it as delivered, now they returned it to the sender but he does not answer me and does not help me to receive it, I feel that he does not want to return my package and Ebay does not return my money, what can I do to get my package or my money? please help
2 comments
rfmtm
Mentor3 years agoCheck the carrier's tracking or call them, and find out why the item was returned to the sender. This will determine what you need to do next.
comics-scifi-collectibles
Mentor3 years ago@lajim_2607 If the tracking shows delivery then you will need to check with your postal service and see where the package was located when it was scanned as delivered. If it was delivered to your house then that's a matter for the police and your homeowners/ renters insurance. Ask your neighbors if they received it by mistake.
If the tracking shows the seller did NOT ship to the address you provided then this is what you do.
File an item not received refund request. Select your item on this page:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=12&pos=2&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=not%20arrived&context=DEFAULT_SELLER&docId=HELP1135
After 4 business days if the seller does not refund you ask eBay to step in and help. Have them review the tracking that shows the package was sent to an address other than the one on the sales record.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
You will most likely need to appeal the case.
For the appeal, you will need a letter from the postal service stating that the package was delivered to the address on the shipping label but that it was not delivered to YOUR address.
The best place to appeal is on social media
1. You can select the option to have eBay call you or chat from the left hand side of the screen on this linked page:
https://www.ebay.com/help/contact_us?id=4822&st=10
If you are located outside of US or Canada then you will need to use the Chat option or Social Media.
If you are using a cell phone turn off the spam filter or it may block the call back
2. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
twitter.com/askebay
facebook.com/eBay/