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My order was canceled buy the buyer and I do not know why.
Order number is 131046036160 ,Seller is recycle saves the planet
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Order number is 131046036160 ,Seller is recycle saves the planet
woodland_gnome
·2 years agoOrder number is useless to us.
Did you get a message from eBay about the cancellation? Check your inbox. It will have one of 3 reasons: Out of stock etc., buyer requested, or problem with shipping address. The first is for any seller issue and the seller gets a "defect" for cancelling for that reason. The last two blame the buyer so the seller doesn't get a "defect" and such lie should be reported. If you waited over 4 days to pay it is likely the 4th reason: the buyer didn't pay in which case you get a strike that counts against you when trying to buy from sellers who block serial non-payers (2 in 12 months is the strictest level that most sellers who have it set).
If you didn't get a message from eBay (only from the seller SAYING s/he cancelled or will cancel) check the transaction details in My eBay: Purchase History to see if it was cancelled and you just didn't get a message from eBay. If there is still a Pay Now button seriously consider doing so. You are protected by the Money Back Guarantee against losing it if you follow the procedures and it prevents the seller from waiting the 4 days and cancelling for non-payment (you might be able to win an appeal of such a strike but "seller lied and said cancelled" is not one of the specific reasons for appeal).
If the seller did actually cancel for "out of stock" s/he already got a "defect" when s/he cancelled the transaction (unless s/he chose one of the other reasons). That is the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.